FAQ's

Are the stones real?
Yes. La Diosa only use precious and semi-precious stones in all of it's jewellery.

What is Vermeil?
Vermeil is a French word and is an alternative to the term silver-gilt.
Vermeil is a combination of Sterling Silver with a layer of gold on top.
To be considered Vermeil, the gold must be at least 10ct gold and be at least 1.5 micrometres thick.
Any other metal plated onto Sterling Silver or any fewer microns cannot be called Vermeil.

How long will delivery take?
For all available stock items please allow up to 5-10 working days.
You may be required to sign for your goods upon receipt.

Do you deliver outside the UK?
Yes. We deliver to Europe, USA, Canada, Australia, China and more desinations around the world. Please allow a little longer for delivery if you are outside the UK. If you are not in any of these specified areas please contact us. Deliveries within Europe will be charged £20.00GBP and International delivery will be charged £25.00GBP.

Do I need to register to order goods?
Yes. You will need to register with us and open a personal account to proceed with purchases. You will be asked for your email address and to set up a password.

I'm not sure of my ring size, what do I do?
If you are unsure of your ring size please email us and we will send you a simple device free of charge that will help you measure your finger. Alternatively, please feel free to book an appointment for our London showroom and try on your desired ring. Please feel free to contact us if you have any queries. We can produce special orders for an additional £20.00.

 

UK J K L M N O P Q
US 5 6 7 8
EUROPEAN 10 10/11 11 12 12/13 13 14 14/15 15 15/16 16 17 17/18 18 18/19
mm* 48.7 49.3 50.0 50.6 51.2 51.9 52.5 53.1 53.8 54.4 55.1 55.7 56.3 57.0 57.6
*Circumference


I would like to try some jewellery on before I buy, how do I do this?
You can visit one of our stockists or make an appointment at La Diosa's London showroom.

How will my La Diosa gift be packaged?
Your La Diosa gift will come beautifully boxed and safely cushioned.
Allow your jewellery to rest comfortably back in its box after you have worn it

Can I exchange or return items?
Yes. Please read through our terms and conditions for guidance.

How do I take care of my jewellery?
Semi-precious stones are very delicate.
Ensure you do not drop your jewellery onto any hard surfaces and protect it from chemicals and sunlight to minimise wear and tear.
To keep your jewellery in perfect condition, slightly dampen a micro fibre cloth and gently wipe your item.
Avoid your stone coming into direct contact with perfume.

Is it safe to order online?
Yes. All card payments are safely processed through PayPal and Nochex.
La Diosa Ltd is an affiliate of the Data Protection Act 1998 and we are committed to maintaining your privacy. We will never disclose your information to any third party.